Welcome to the Official Website of PWSD #1 of Franklin County
Our Mission
At PWSD #1 of Franklin County, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
Inflow & Infiltration Inspections
PWSD#1 is working hard to identify contributing factors associated with the rising cost of sewage treatment. At the top of this list is Inflow & Infiltration (I&I). I&I is ground/storm water that enters into the District's sewer system and depletes the products we use to clean your water. I&I can find it's way into our sewer system in various ways including improper plumbing connections. We have sent letters out to our sewer customers regarding home inspections and would greatly appreciate your time and consideration to allow us to do so. Please call Julie at our office (636-239-2808) to get your sewer inspection scheduled!
2026 Price Increase
Beginning with this billing cycle, you will see a 5% increase to your water rate and a 25% increase to your sewer rate, along with a reduction in the number of gallons included in the base rate to 500 gallons. The Board understands these changes are significant; however, they are necessary to ensure the long-term reliability and proper operation of the District’s water and wastewater systems.
What is driving the increase?
Several wastewater facilities require mandated upgrades from the Missouri Department of Natural Resources. The largest project involves improvements to the Krakow lagoon, estimated at $2,000,000. In 2025, the District completed required upgrades to the Cobblestone Creek and Twin Lakes facilities. Over the past several years, we have also invested in multiple lift-station improvements to prevent overflows.
In addition, rising electrical costs, increased prices for materials and parts needed for system maintenance, and a 133% increase in wastewater treatment costs have all contributed to the overall budget requirements. The Board and District staff have spent many hours working to keep these increases as minimal as possible, but the costs must be covered to maintain compliance and service quality.
How you can help manage your bill:
- Reduce water usage when possible
- Repair leaks promptly
- Enroll in e-billing and autopay to avoid late fees or service interruptions
The Board recognizes that these changes may be challenging, and we want to assure you that the Directors and Staff remain fully committed to responsible stewardship of District resources and to providing safe, dependable service to all customers.
Thank you,
PWSD #1 of Franklin County
